Giving you and your customers the best in support has been a hallmark of Digitech Systems throughout the company’s 26-year history. Whether you need assistance with sales and marketing, product implementation or a specific technical issue, we get you the resources you need quickly.

Here is an overview of where to go to access in-person and online help for your specific needs:

Technical and general customer support

For technical questions, fixes and troubleshooting, contact technical support at 877-374-3569 or via email at support@digitechsystems.com. The hours of operation to call and visit directly with a US-based product expert are 8 a.m.-6 p.m. CST. Calls are answered within 5 seconds on average with 88% of the cases resolved the first day. The team receives a 98% satisfaction rating in customer surveys!

Sales and marketing support

For help with sales or questions on products and services, contact the sales team at 866-374-3569 or via email at salessupport@digitechsystems.com. For marketing assistance, including requesting a free case study or ordering free re-brandable advertising materials, email the marketing team at marketing@digitechsystems.com.

Training and custom solutions

For assistance on reseller certification programs, training and custom system designs and setups, contact the Digitech Systems Professional Services team at 855-375-3569 or via email at services@digitechps.com. Free initial consultations are available upon request. The professional services team is made up of experts with decades of experience in the design, setup and integration (including training) of information management products and services. It is available to work with you and/or your customers every step of the way to identify and implement the right information management tools and training.

24/7 online support

You can find 24/7 sales, marketing and technical support on MyDSI, our industry-leading online reseller and customer portal. Upgrades made to the site in 2022 make searching for information faster and more responsive to your needs. Also, a search function was added to the Forum online discussion board.

Under the Reseller Support menu tab on MyDSI, you'll find your customer listings, pricing information and past issues of The Digitech Times and The Digitech Connect/Tech Tips newsletters. Under the Technical Training menu tab, you'll find links to our searchable Knowledge Base repository of product-specific questions and answers. Elsewhere on MyDSI, you'll find information on software licensing, Digitech Systems policies and sales and marketing materials.

Fast expert help when you need it

Use the above contact information to get fast, expert help for your specific needs. You're never alone as a Value-Added Reseller with Digitech Systems. Even during the COVID-19 workplace disruptions, while many businesses closed or suspended their customer services, Digitech Systems' customer support was uninterrupted. As HK Bain, our CEO , says, "You want to have technical support when you need technical support. You don't want an email that says we'll get back to you in 24 to 48 hours.... We care now. And that's what we mean by legendary. We're going to take care of you and your problem now."

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Digitech Systems Sales and Marketing